A couple of weeks ago, I was asked to provide feedback on an article that detailed a number of customer service scenarios and suggested scripts being used by live chat contact center representatives.
PART ONE: There were several examples that I liked: Scenario 1) What to do when a customer reaches you in error (mistook your company for, say, an art gallery): Suggested script: My take: The situational use of levity and emoticons in the scripts, to me, made the communications friendly and disarming.
The top end dating scripts retail for a few hundred dollars, though there are some cheaper alternatives available too. Dating Site Builder is a dating application that promises that your website can created in just five minutes.
Scenario 2) How to tell customers you need some time to resolve their issue: Suggested script: “I apologize, but I need a few moments to solve this issue.
Do you mind holding for two minutes while I research the solution or would it be more convenient for me to call or email you back with an answer instead?
Thanks to the fact that it's very customizable, this match making software can power all types of niche websites: all profile types, attributes, categories are customizable including search & registration attributes; the matchmaker software is also multi-language and multi-template based; the included flash streaming video chat is oriented towards dating and adult usability as it implements on chat and on site private session support; these dating scripts include social networking and community modules like the friends network and events & birthdays calendar.
Key Features: Agency Management, Complex Matchmaking Calculations, Multi Language Profiles, Multiple Templates, Search Feeds, Custom attributes and categories, Couples and Groups Support, Zone Filters, US Zip Search, Integrated Forum, Integrated Chat, Referral tracking, Content Management, Banners/Ads Management, Custom Memberships, Search Filters, Matches Newsletter, Blogs, Friends Network, Multimedia Content, Events Calendar, Link Exchange Directory, Support Tickets, Newsletters, 100% Web Based Video Chat.